ImproveCX (data controller)
Should you have any questions or concerns with regards to how we collect or process your data, please use the contact us information.
ImproveCX may from time to time review this document and make changes to this published page. We strongly advise that you check this page from time to time to ensure that you are happy with the changes.
THIS POLICY WAS LAST CHANGED on 22nd May 2018.
What We Collect
The personal data collected by us, ImproveCX Ltd, may include, and is not limited to the following:
Your name and title.
Your contact information which may include your telephone number and/or your private/corporate email address.
Your demographic information. e.g., postal address.
Information about your IP address, Click here to learn more about your IP address
Any Other information that is relevant to our business operation. i.e. legal, customer satisfaction, surveys and offers.
How We Collect
ImproveCX is the data controller of personal data collected via our website or by engaging with us by telephone, email, in person or via social media and marketing activities. This includes information you provide to us when you:
Visit/browse our website
Complete forms on our website, landing pages.
Subscribe to our services.
Attend our event.
Participate in discussion on our boards and social media.
Enter competitions, promotion and satisfaction surveys.
Purchase our products and services.
How We Use Your Personal Data
The processing of your personal data will in some cases be necessary to comply with requests from you. In addition, the processing of your personal data may be based on our legitimate interest in the following areas:
Conducting marketing activities
To develop and evaluate our products and services
Conducting statistics & analytics
ImproveCX will only use your personal data in order to send you product or services information, newsletters, and marketing material if you have requested it or provided us your contact details at registration unless applicable legislation allows us to contact you without such consent.
ImproveCX keeps statistics of which areas of the website are visited by our users. This data does not include personal data. Using the collected data, ImproveCX builds knowledge of the use of the website. This information is used to improve the website. However, we use data on the navigation of all our users to be able to understand how our users as a total group use the website and with this, we attempt to improve the website users experience. We cannot see where you come from or go to on the Internet when you leave our website.
We do not share any data collected from analytics with any third party company to use your information for contacting you.
Cookies are used to:
Adjust the content of websites to user preferences and the optimisation of website use, these files allow, in particular, to recognise the device of the web user and display the site in a correct way, adapted to individual needs.
Creating statistic charts, which help understand how the users of the web site utilise the service, which enables the improvement of its structure and content,
Providing users with content, better adapted to their interests.
The user can block the option of saving cookie files by changing the setting of the Internet browser. The user can also clear past cookies by accessing the setting of the internet browser. Turning off the cookies can affect the functioning of the website. Not changing the settings of the browsers means consent to the cookies used.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Sharing Your Data
Information with regards to our prospects and customer is an important part of our business. ImproveCX is not in the business of selling your personal information to others.
We do however use and employ other organisations and individuals to perform legitimate business functions on our behalf, for example:
Performing necessary IT maintenance
Links to Other Sites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
In certain circumstances and according to legislation it may be necessary to disclose data to the authorities. We may also disclose your personal data in order to establish, exercise or defend our legal rights.
In the event of a reorganisation or total or partial sale of the business, disclosure, if any, will in such connection take place in accordance with the legislation applicable from time to time governing such processing of personal data. Your personal data is not disclosed to a third party without your permission except as described above.
Access to your personal data
In line with the data protection requirements, you are entitled to view, rectify, or request deletion of the personal information of yours that we hold. To make a request please email us at or use contact us details below.
Withdrawal of consent
You may at any time withdraw any consent you may have given. Should you wish to withdraw your consent you please use contact us detail below.
The Data is kept for the time necessary to provide the service requested by the User, or determined by legal requirement whichever is longer. The User can request that ImproveCX suspend or remove the data but the legal requirement will take precedence.
Rectification to personal data
If you want us to update, rectify or delete the personal data that we have recorded about you, or if you want access to the personal data being processed about your, or if you have any questions concerning the above guidelines, you may contact us via any of the means below
Should you want to complain about the processing of your personal data, you may contact us via any of the means below.
ImproveCX Ltd, 330 Green Street Enfield Middlesex EN3 7SB