Search Tuning or Dictionary Tuning is all about continual service improvement and findability. Even the best knowledge in the world has no value if one cannot easily find it intuitively and in the correct context. Contact us to find out how we can optimize and tune your search functionality.
Oracle Knowledge Search Dictionary Tuning
At ImproveCX we have the skills and expertise to ensure that your Oracle Knowledge Dictionary is optimally tuned. Our services include doing audits of your current dictionary to ensure that dictionary objects are consistent and error free.
We make recommendations on key concepts and associated synonyms that may be missing or the business rules that could be created to improve search accuracy. We explain the role of facets (filters) to help drill quickly to answers.
Where appropriate we create Intents to promote Managed Answers and Promotions. We help clients with automatic categorization through friendly URLs and explain techniques to maximise Search Engine Optimization with Google.
In short, we improve your search accuracy and help you keep it high, contact us to find out how.